Policies
DO YOU CHARGE SALES TAX?
Sales tax is automatically added to all orders shipped to any address within the State of California.
HOW DO YOU SHIP YOUR ORDERS?
Most orders ship by FedEx. For other arrangements, please send an e-mail to Customer Service.
WHAT ARE YOUR SHIPPING/HANDLING CHARGES?
Our web site requests a real-time quote from FedEx for the weight of your order from Southern California to your Ship-To ZIP code, based on the class of service you have selected (Ground, 2nd Day or Next Day). For other arrangements, please send an e-mail to Customer Service.
DO YOU SELL INFORMATION ABOUT ME TO OTHERS?
We will never share any of your personal information without your prior consent. The data we gather from the Billing and Ship-To information is filed and used only to help us enhance the features and content of our site – it is not used or shared in any other way.
Return Policies
WHAT IS YOUR RETURN POLICY?
As a general rule, we cannot accept returns on any product that has been used. Click on the “TERMS AND CONDITIONS” button (at the bottom of the CHECKOUT page, before you select your payment method) for the latest information.
Any item that is not specified as unreturnable at the time of purchase, may be returned for a full refund (less shipping charges and a 10% restocking fee) as long as this is done so within 30 days of the actual purchase.
I HAVE MY RETURN AUTHORIZATION NUMBER, NOW WHERE DO I SEND THE PACKAGE?
The e-mail containing your Return Authorization Number contains the address to which you should return the product. Please take the following steps to expedite your return:
Re-package the item(s) as they were received.
Make a copy of your invoice and write a note on it telling us whether you want a refund, exchange or store credit. If you want an exchange, let us know what item, size, etc you want.
Write your Return Authorization Number on the outside of the package.
Insure the package and make sure you request tracking/delivery confirmation (if applicable). We cannot be held responsible for items that get lost or damaged during transit.
DO YOU CHARGE A RESTOCKING FEE?
We do charge a 10% restocking fee for all orders that are returned for refund not due to our mistake. There is no restocking fee for exchanges and store credits, which are issued only for the purchase price of the item, not for shipping charges. Shipping fees will be charged when we send your exchange item.
I RECEIVED THE WRONG ITEM. DO YOU PAY FOR RETURN SHIPPING?
First, sorry for the mix-up. We’ll do what we can to make it right. You will be reimbursed for the Return Shipping charges when we receive your package.
Please do the following:
Email us to request a Return Authorization Number within 7 days of receiving the merchandise.
Please be sure to let us know you are returning it because you received the wrong item.
We will generally respond with your Return Authorization Number within 2-3 business days.
Your return package must then be postmarked within 7 days of the authorization date.